That’s annoying! Sometimes trains are delayed or canceled due to malfunctions, delays, or incidents. The best course of action in such situations depends on the cause and your travel plans.

For answers to frequently asked questions about train stoppages, delays, or other unpleasant situations during your journey, click here.

Are you experiencing serious inconvenience or have you incurred costs due to a delay? In many cases, you can request compensation from the transport company. When traveling via Gaiyo, we are happy to help you with information about your rights and next steps.